Management by Wandering Around: Reference Rovering and Quality Reference Service
Management by Wandering Around: Reference Rovering and Quality Reference Service
http://www.michaellorenzen.com/mbwa.htmlDescribes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.Michaellorenzen.com has moved to information-literacy.net. Please search the new site for the content you are looking.
The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.